Claim Line 365 provides a 24 hour, 365 days a year contact centre operation so clients can speak directly to a claim’s handler and report FNOL (First Notification of Loss) as soon as they have been involved in an accident.
All claims handlers are experienced, and every member of the Claim Line 365 team establishes a brilliant relationship at the first point of contact which is vital for the customer experience. We know the importance of not only being accurate and proficient in establishing the facts and capturing information in a timely manner but also to be able to provide the client with expert help in a friendly and professional manner. Making the claim reporting process as easy and simple as possible.
Right from the start we make it easy for the client providing them an excellent service 365 days a year.
Our Third-Party Intervention team ensures that all costs are controlled by an efficient and prompt intervention team.
Our specialist service maximizes opportunities for our clients and customers respectively. Our team is open 24 hours a day, 365 days a year.