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  • * I have read, understood and agree to the Terms Conditions and Privacy Policy
  • * Information on how we handle your data is on our Privacy Policy
  • Disclaimer All our calls are recorded for training and monitoring purposes. Claim Line 365 is regulated by the Financial Conduct Authority. Registration recorded on the FCA website . We charge our solicitors for the marketing and operational services we provide, and these costs are not passed on to our customers.

Our Complaints Policy

In case you are not happy with any aspect of our services please see below our complaints process.

Firstly, please contact the person who is working on your case or their manager to discuss your concerns and they will do their best to resolve any issues at this stage.

To make a formal complaint, please contact the Compliance department with the details. You can use our dedicated email address complaints@claimline365.co.uk

We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman. What will happen next ….

1. Your compliant will be acknowledged within a maximum of 2 days of receiving it and we will send you a copy of our complaints procedure.

 2. A member of our Compliance department will then investigate your complaint and contact you by phone

. 3. Upon completion of the investigation, the outcome along with our findings will be communicated to you in writing and may include suggestions for resolving the matter.

4. We aim to investigate and respond to all complaints, where possible, within 21 working days of acknowledging receipt of your complaint.

5. Upon receiving our response, if you are still dissatisfied, you should contact us again within fourteen days . we shall then review this again

6. We will let you know the outcome within 14 days

7. For complaints you are not content with or you feel we have not fulfilled our duty, please refer your complaint to the Legal Ombudsman. For further information, See below.

Legal Ombudsman 
PO Box 6804 
Wolverhampton 
WV1 9WG 
Tel: 0300 555 0333 

Email: cmc@legalombudsman.org.uk 
Web: http://www.legalombudsman.org.uk

Call us 0203 813 9654 today and see how we can help you.
Make a Claim
  • * I have read, understood and agree to the Terms Conditions and Privacy Policy
  • * Information on how we handle your data is on our Privacy Policy
    Disclaimer All our calls are recorded for training and monitoring purposes. Claim Line 365 is regulated by the Financial Conduct Authority. Registration recorded on FCA the website https://www.fca.org.uk. We charge our solicitors for the marketing and operational services we provide, and these costs are not passed on to our customers.

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