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Taxi Passenger Claims

A road traffic accident involving a taxi driver is not so unusual.

In 2020, there were around 298,800 taxis and private hire vehicles (PHVs) licenced to operate in England. More than one in three (38.4 per cent), i.e. 114,900 - were being driven on a London road.

(Office for National Statistics-ONS).

It's also not so unusual for a taxi passenger to make a claim for personal injury - and loss of income - following a taxi accident.

Over a quarter (28 per cent) travel by taxi or PHV at least once a month and 9 per cent travel by taxi or PHV every week. (Department of Transport, 2020).

In a two year period leading up to 2019, London-based taxi and PHV drivers were involved in an average of 1,257 accidents. (Transport For London - TfL).

Risk of a taxi accident

Using a taxi, whether a traditional black cab or a private mini cab such as Uber, is often a daily essential for many people. Particularly, if you're running late or avoiding drinking and driving.

Around 300,000 trips per day are made by taxi or private hire vehicle in London alone, according to latest London Assembly figures. Every time we travel by taxi, it's expected that we can rely on the road knowledge and experience of a taxi driver to deliver you safely to your destination.

Unfortunately, there can still be a risk of travelling in a taxi and being involved in a taxi accident, which could leave you injured. As a result of your accident you may need to seek medical attention, suffer a subsequent loss of earnings, or perhaps more serious, long term injuries.

If you're considering a claim for taxi accident compensation, your first step is to seek a free consultation and expert advice with a personal injury solicitors. Claiming compensation for taxi accident claims can often be obtained under a No Win, No Fee agreement.

Common Causes of a Taxi Accident

Third party vehicle driver is at fault

A taxi accident can be caused by the actions of other vehicle drivers, most commonly, speeding, poor overtaking, reckless driving, rear shunts or near and off-side collisions.

A taxi accident with other another vehicle, where the taxi driver is not at fault, can lead to compensation claims for a road traffic accident (RTA) by taxi driver and passengers for injuries they receive.

All those who own or drive a vehicle on a road, public highway or where land has public access are legally obliged to have at least third party insurance cover in place. A taxi accident claim for a road traffic accident is usually made against the third party driver’s insurance company.

Taxi driver is at fault

Your taxi driver may be inexperienced, speeding, driving too aggressively, or even jumping traffic lights.

Where a taxi accident involves a third party vehicle, and the taxi driver is held to be liable, a passenger in a taxi accident will be able to make a personal injury claim for compensation from the taxi driver and / or taxi firm.

The third party vehicle driver and their passengers, may also be able to make a compensation claim for personal injuries, if the taxi driver has been found liable.

All taxi drivers are legally obliged to have appropriate and sufficient insurance cover in place, even where the taxi driver is self-employed.

Other reasons why it's the Taxi driver's fault for the accident

There are any number of actions or taxi driver behaviours which could cause a passeneger to be injured in a taxi or suffer a more a serious taxi accident, including:

  • Constantly using a mobile phone while driving
  • Fiddling with the dashboard and onboard settings
  • Eating while driving
  • Driving when fatigued or under the influence of alcohol or drugs

Common taxi passenger injuries

These are often the result of a taxi accident caused by the following:

Taxi passenger not wearing a seatbelt

Failure to wear a seatbelt is illegal, yet more than a quarter (27 per cent) of vehicle accident deaths are caused by a driver or passenger not wearing a seatbelt, according to Transport for London, 2019.

Taxi passengers who suffer a personal injury in a taxi accident caused by their failure to wear a seatbelt are eligible to make a claim for taxi accident compensation.

It is sometimes mistakenly assumed that not wearing a seatbelt is the fault of the passenger. However, the taxi driver may be held to be 'partially liable' as a consequence of their driving actions.

The main award for the taxi accident claim may be reduced by up to 25 per cent where a taxi driver is found to have “shared liability”.

Poor road conditions

The application of "shared liability" can also be imposed in another type of taxi accident claim - the result of skidding caused by poor road conditions.

There can be particular instances of sudden, harsh braking by a taxi driver. This may be in response to road conditions, such as wet, icy or poorly maintained surfaces, such as potholes.

Local highway authorities

Local highway authorities are legally responsible for operating, administering and maintaining public roads to ensure roads are safe for vehicles to use.

Passengers in a taxi accident who seek to make a claim against the taxi driver may find the local authority is also held to have a shared liability. If it's shown they failed to maintain the roads to the required, appropriate standard of repair.

Uber taxi passenger involved in an accident

Since its London launch in 2012, Uber taxi rides has increased in popularity. By 2019, the number of Uber users in London reached 3.5 million. Consequently, taxi accidents involving Uber drivers have also become more common.

An Uber taxi accident is one that occurs to a passenger travelling in an Uber taxi or as the result of an Uber driver’s behaviour, including:

  • Your Uber driver is driving carefully - but another vehicle crashes into the Uber vehicle.
  • Your Uber drive is driving dangerously - and crashes into an obstacle or another vehicle.

You may be able to make an Uber taxi accident claim for compensation if:

  • You suffered an injury as a consequence of a taxi accident in an Uber and the Uber driver is found to have been at fault
  • Another driver was at fault

As with other private hire taxi firms, Uber drivers are also required to take out Private Hire Vehicle Insurance. This covers all passengers suffering an injury caused by road traffic accidents.

You will still need to contact a legal expert, authorised and regulated, to help you start your taxi accident claims process.

Common Taxi Accident Injuries

A claim for compensation while travelling in a taxi can include one or more common personal injuries caused, including:

  • Cuts and Bruises
  • Broken Bones
  • Concussion
  • Whiplash
  • Head injuries and traumatic brain injury
  • Spinal injuries
  • Internal organ damage

I was a passenger in a taxi and involved in a taxi accident, what should I do?

Accident compensation claims following a taxi accident

The success of your taxi accident claim, and receiving the amount of compensation you deserve, starts immediately following your accident.

It is important to collect and record all the information you can on the following:

  • Taxi cab driver
  • Taxi cab company
  • Taxi vehicle

It will also greatly assist in supporting your claim if you are also able to:

Obtain information from:

  • All other individuals involved in the accident
  • All and any witnesses to the accident

Take pictures of:

  • The scene of the accident
  • All vehicles involved in the accident.

If you received an injury as a result of an accident, you should also seek medical attention, which may lead to further medical treatment.

Your injury, or injuries may seem mild at first. But it is not unusual for some common traffic accident injuries to only emerge days later, such as whiplash, in which the head was suddenly and violently forced forward, backwards or sideways.

What happens next?

Your eligibility to make an accident claim will be assessed by the solicitor to ensure you have strong grounds to proceed, and the solicitor usually agrees to take on your case.

Following investigations of the accident, they will notify their intention to make a claim on your behalf against the motor insurance company of the person you hold responsible for the accident. 

Usually, the overwhelming majority of claims are settled "out of court", and agreed through negotiation.

What type of compensation can you claim after a taxi accident?

When you make a taxi accident claim there are normally two different types of compensation - referred to as 'damages' - generally used in personal injury claims, as follows:

General damages

A term used to describe how much compensation will be awarded for 'suffering and pain' caused by injuries following a taxi accident. To calculate the exact compensation amount awarded, a medical report will need to be provided by your doctor This report states injuries sustained, a prognosis (likely course and outcome), and medical treatment recommended.

Special damages

An additional calculation of how much compensation you may be able to claim for any 'out-of-pocket' expenses as a result of the accident. Typical compensation payments can include:

  • Loss of earnings / income
  • Travel expenses
  • Cost of hospital parking
  • Costs of any childcare needed during recovery
  • Costs of any special medical treatments and medication
  • Installing special equipment and adapting home amenities

In a number of claims, general damages and special damages can also be combined to form a claim compensation package.

Amount of compensation I can expect to receive

Taxi accident claims can often be very different, and an accident involving a passenger in a taxi may not always be straightforward. There can be any number of factors which may need to be considered in a taxi accident claim.

An authorised and regulated solicitor can provide expert, experienced guidance based upon type and extent of personal injury sustained.

A 'tariff' of injury types in claim compensation awards are classified as minor, moderate or severe, particularly when applied to the back, neck, head or brain.

Consideration can be given to factors such as dislocations and fractures, and injury caused to the soft tissues, ligaments and muscles. In addition, recovery time and any permanent, life-changing disabilities or psychological trauma.

Nothing to pay to make a compensation claim

No upfront costs or hidden no win no fee charges

There are many solicitors across the UK who work on a No, Win, No Fee basis. This means that there is no financial risk to you, and you do not have to pay anything to get your compensation claim started.

What is a No Win No Fee?

A 'No Win, No Fee' agreement is also known as a conditional fee agreement, which is made between you and your personal injury solicitor.

If your taxi accident was clearly caused by someone else's negligent action or inaction, you are entitled to make a a No Win, No Fee compensation claim if your injury occurred within the last three years.

If your compensation claim is unsuccessful - you will not pay any fee for the solicitor's service

If your compensation claim succeeds - your solicitor will deduct a "success fee" from the compensation you receive as payment for winning your claim. The Ministry Of Justice imposes a charge cap upon the solicitor's success fee at a legal maximum of 25 per cent of the compensation awarded.

The other party will also pay most of your legal fees if your claim succeeds, but not all. You will need to pay the outstanding balance of any costs and expenses not recovered from the other party, including, court fees, cost of medical reports and any legal protection insurance required.

Legal Insurance Protection

Insurance protection is all-important because you can't make an accident claim without taking out the cover provided. It makes the arrangement possible as the cover pays for everything if your claim fails.

Legal insurance covers you against:

  • Risk of paying the other party's costs, such as legal fees
  • Expenses of handling your claim should you lose
  • Cost of medical reports

Existing Legal Protection Insurance?

If you already have existing legal protection insurance assisting with the costs of your claim, your solicitor will check to ensure it provides the appropriate extra cover.

If the insurance cannot be used, a policy will be taken out by the solicitor who will inform you of the No Win No Fee insurance costs.

If your claim succeeds - the premium for any legal protection insurance put in place by your solicitor will be deducted from the compensation payment you receive.

If your claim fails - you will not be required to pay the premium.

The cost of a No Win No Fee insurance policy will vary according to the complexity of the claim.

Your solicitor will carefully explain all the elements in detail at the start of your claim.

Involved in an accident while travelling in a taxi?

Claim Line 365 specialise in helping passengers who have been involved in a taxi accident - or any type of road accident.

We find the right solicitor that can help you claim the maximum compensation, to which you are entitled.

Many solicitors across the UK work on a 'No Win, No Fee' basis. This means that there is no financial risk to you, and you do not have to pay anything to get your compensation claim started.

Contact Details

If you were a taxi passenger involved in a taxi accident, get in touch with our friendly injury claims team today and we will call you back as soon as possible..

Call us on 0203 813 9654  or fill out our Contact Form.

Call us 0203 813 9654 today and see how we can help you.
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    Disclaimer All our calls are recorded for training and monitoring purposes. Claim Line 365 is regulated by the Financial Conduct Authority. Registration recorded on FCA the website We charge our solicitors for the marketing and operational services we provide, and these costs are not passed on to our customers.

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